FAQs
When will my order be dispatched?
Please allow 1-2 working days for processing before your order is shipped. Once your order is on its way, you will receive an email confirmation with your tracking number.
My international order hasn't arrived what should I do?
International orders may be subject to customs clearance, which can occasionally cause delays beyond our control. If your tracking shows your order is with customs, please know we are unable to intervene but your order will be delivered promptly upon release. Please note that any international import fees are the responsibility of the customer.
I've received the wrong item what do I do?
We are so sorry to hear that. Please get in touch with us immediately including your order number and full name and we will make it right as quickly as possible. welcome@ayorkoh.com
I've entered the wrong shipping address can this be changed?
Please contact us immediately if you notice an error with your shipping address welcome@ayorkoh.com . We will do our best to update your order if it has not yet been dispatched.
I'd like to exchange my order how does this work?
We are happy to offer exchanges within 14 days of receiving your order. Items must be unworn, in their original packaging, with all tags attached.
How can I get in touch with the AYORKOH team?
For all enquiries please email us welcome@ayorkoh.com or DM us on Instagram. Please allow 24-48 hours for a response, excluding weekends, and include your order number and full name when getting in touch.