Returns, Exchanges & Store Credit
At AYORKOH, we want you to feel confident and love every piece you receive. We carefully quality-check every order before it leaves us, but we understand that sometimes a piece may not be the perfect fit.
Please review our returns policy below before making a purchase.
Dresses & Ready-to-Wear
Dresses and ready-to-wear pieces may be returned within 14 days of receipt for a full refund, exchange, or store credit.
To be eligible for a return, items must be:
- Unworn and unwashed
- In their original condition
- Returned with all tags attached
- Free from marks, damage, or signs of wear
Please return items in the original AYORKOH packaging where possible to protect the garment during transit.
Once your return has been received and approved, your refund, exchange, or store credit will be processed.
Swimwear
Due to the intimate nature of swimwear, all AYORKOH swimwear pieces are subject to the following return guidelines:
- Bikini tops and one-piece swimsuits are eligible for exchange or store credit only.
- Bikini bottoms are not eligible for return or exchange unless the item is faulty.
For hygiene reasons, all swimwear must be tried on over your own underwear, with the hygiene sticker remaining fully intact.
Returns showing signs of wear, makeup, deodorant, marks, damage, or missing hygiene protection will not be accepted.
Every AYORKOH swimwear piece is carefully quality checked before dispatch, allowing you to shop with confidence.
Sale Items
All sale items, discounted items, and promotional purchases are final sale and are not eligible for return, exchange, or store credit.
Return Requirements
To ensure your return is accepted:
- Items must be returned within 14 days of receipt
- Items must be unworn and in their original condition
- All tags must remain attached
- Hygiene stickers must remain intact where applicable
- Items must be returned in the original AYORKOH packaging where possible
AYORKOH reserves the right to refuse returns that do not meet these requirements.
Return Shipping
Customers are responsible for return shipping costs unless an item arrives faulty or incorrect.
We recommend using a tracked delivery service when returning your order, as AYORKOH cannot be held responsible for returns lost in transit.
Please retain your proof of postage until your return has been successfully processed.
International Returns
International customers are welcome to return eligible items.
Please note:
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- International duties, taxes, and customs fees paid at checkout are non-refundable.
- Any additional customs charges incurred when returning an item are the responsibility of the customer.
Refunds
Once your return has been received and inspected, we will confirm approval and process your refund.
Please allow up to 14 working days for your return to be processed once received.
Refunds will be issued to your original payment method. Please note that your bank or payment provider may require additional time for funds to appear in your account.
Exchanges & Store Credit
Exchanges are subject to product availability.
If your requested exchange item is unavailable, we will offer store credit or an alternative solution.
Store credit does not expire and can be used towards future AYORKOH purchases.
Sizing & Fit Support
We understand that finding the perfect fit online can be challenging.
If you are unsure about sizing before placing your order, please contact our team at welcome@ayorkoh.com and we will be happy to assist you in selecting the best fit.
Faulty or Incorrect Items
If you believe you have received a faulty or incorrect item, please contact us within 48 hours of delivery with your order details and supporting images.
Our team will review the issue and assist you with the next steps.
Order Cancellations
Orders can only be cancelled within 15 minutes of purchase, before your order has entered processing or dispatch.
Once an order has been dispatched, it cannot be cancelled and will need to follow our returns process.
Contact Us
If you have any questions regarding your order or returns, please contact us at:
welcome@ayorkoh.com
We are always happy to help.
Thank you for choosing AYORKOH.