Returns, Exchanges & Store Credit
UK Returns, 14 Days
We want you to feel completely confident buying from AYORKOH. If a piece isn’t right, we offer a full refund, exchange, or store credit within 14 days of delivery.
• Bikini tops are eligible for a full refund, exchange, or store credit, provided the item is unworn, unwashed, and returned with all original tags.
• Bikini bottoms are not eligible for a refund. They can be exchanged for a different size or colour, provided the hygiene sticker is fully intact and the item is unworn and unwashed.
• Dresses and resort wear may be returned within 14 days for a full refund, exchange, or store credit, unworn, unwashed, tags attached.
• To start a return or exchange, email us at welcome@ayorkoh.com with your order number and the item you’d like to return. We’ll confirm the next steps and the address to send it to.
• Returns must be posted within 14 days of delivery.
• Refunds (minus original shipping) are issued to your original payment method within 14 working days of us receiving your return.
• Return and exchange shipping is the customer’s responsibility in both directions, including sending the original item back to us and receiving your exchange. We recommend a tracked service, since AYORKOH can’t be held responsible for returns lost in transit without proof of postage.
International Returns, 14 Days
International customers are welcome to return eligible tops within 14 days for a refund (minus original shipping, duties, and taxes). Bikini bottoms are exchange only, as above, and international exchanges are offered at the customer’s own shipping cost.
• To start an international return or exchange, email welcome@ayorkoh.com with your order number and the item you’d like to return.
• Duties and taxes paid at checkout are non-refundable.
• Items must be unworn, unwashed, with tags and hygiene sticker intact.
• Please mark customs forms “returned goods.” Missing or incorrect customs information may delay your refund and is outside our control.
• We currently do not offer free international returns or exchanges. Store credit is available as an alternative for bottoms where an exchange isn’t practical.
Refused or Unclaimed International Orders
If an international order is returned to us because customs fees weren’t paid, the parcel wasn’t collected, or it was refused at delivery, a £20 fee will be deducted from your refund to cover the cost of getting it back to us.
If an international order is returned to us because customs fees weren’t paid, the parcel wasn’t collected, or it was refused at delivery, a £20 fee will be deducted from your refund to cover the cost of getting it back to us.
Sale Items
All sale, discounted, and promotional purchases are final sale.
Faulty or Incorrect Items
If your item arrives faulty or incorrect, contact us within 48 hours of delivery at welcome@ayorkoh.com with your order number and photos. We’ll sort it, no cost to you.
Order Cancellations
Orders can be cancelled within 15 minutes of purchase, before processing begins. Once dispatched, please email welcome@ayorkoh.com to arrange a return or exchange instead.
Questions
We’re here to help with sizing, fit, or anything else before you buy. Email welcome@ayorkoh.com. Getting the fit right matters more to us than a fast sale.